Responsibilities

• Partner with the VP of Client Success to define, package, and evolve the self-serve programmatic offering and establish scalable servicing standards
• Serve as the primary point of contact for programmatic clients, providing strategic guidance and troubleshooting support within a self-serve environment
• Drive adoption and success of self-serve campaigns by educating clients on best practices, platform capabilities, and optimization strategies
• Analyze campaign performance data to deliver actionable insights and recommend improvements that maximize client outcomes
• Grow client accounts by identifying opportunities to expand spend, transition campaigns to always-on strategies, and deepen creative usage
• Build and maintain strong client relationships to foster long-term partnerships and retention
• Collaborate cross-functionally with sales and operations teams to improve the client experience and inform product enhancements
• Develop scalable resources (playbooks, training materials, FAQs) to support client onboarding and ongoing success
• Monitor industry trends and programmatic best practices to continuously refine client strategies and service models

Requirements

• 4+ years of experience in programmatic advertising, client success, account management, or a related digital media role
• Strong understanding of self-serve platforms, programmatic buying, and campaign optimization strategies
• Hands-on experience working within DSPs and/or SSPs (e.g., The Trade Desk, DV360, Xandr, Magnite), with a solid grasp of platform capabilities and workflows
• Proven ability to manage and grow client relationships, with a track record of driving retention and revenue expansion
• Experience working with data and analytics to generate insights and inform strategic recommendations
• Highly collaborative mindset with experience partnering cross-functionally across sales and operations teams
• Ability to thrive in a fast-paced, evolving environment and help define processes, offerings, and best practices from the ground up
• Strong communication and presentation skills, with the ability to translate complex concepts into clear, client-friendly guidance
• Proactive, solutions-oriented approach with a focus on continuous improvement and client outcomes

Benefits

• We are a team of talented, kind people, driven by innovation.
• We put the human first. Whether our employee, client, partner, or community; we genuinely care about your well-being and will do whatever we can to support it.
• We are relentless in our pursuit of innovation, remaining flexible and open to change, remaining scrappy and collaborative in pursuit of common goals.
• We balance our dedication to success with the accountability to deliver, trusting our expertise, while verifying our thinking at every step.
• We advocate for the growth and success of our people and the communities in which they belong to through transparent & clear communication, championing a culture in which everyone has a voice and contributes to our success, and a socially aware approach to everything we touch.
• We aim to cultivate a work environment where each person, no matter the identities they hold, not only feels safe, seen, and heard, but also celebrated.
• Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work
• Competitive compensation packages
• Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and healthcare concierge to support a simplified benefits experience for our staff
• Mental Health Support via Samata Health paid 100% by KERV