Responsibilities

• Own end-to-end operations of communications platforms including intranet, email newsletters, and enterprise social tools.
• Ensure seamless integration across channels to create a cohesive employee communications experience.
• Define and enforce standards for content structure, publishing, and usability; maintain QA and formatting standards.
• Own the full publishing lifecycle: intake → production → approval → publishing → distribution.
• Design scalable workflows for content delivery and automate with tools like Power Automate.
• Identify manual or inefficient processes and replace them with scalable systems; build automation for content intake, approvals, publishing, distribution, and reporting.
• Integrate AI tools into workflows and develop AI-assisted solutions for content drafting, summarization, reporting, and knowledge capture.
• Partner with communications leads to tailor messaging by audience and platform; ensure high-quality last-mile execution across channels.

Requirements

• 7+ years of experience in communications operations, marketing operations, or program management.
• Proven experience designing and implementing systems and workflows at scale.
• Strong hands-on experience with communications platforms (e.g., SharePoint/intranet, email distribution tools, content publishing systems).
• 3+ years of experience with workflow automation tools (e.g., Power Automate or similar).
• Demonstrated ability to design end-to-end content or communications workflows (intake → approval → publishing → distribution).
• Experience applying AI tools to improve operational workflows.
• Strong systems thinking and process design skills; ability to operate in complex, cross-functional environments.

Preferred

• Experience in internal communications operations, marketing/content operations, or digital workplace/intranet ownership.
• Exposure to enterprise-scale communications ecosystems and large matrixed organizations.
• Background in executive communications or high-visibility messaging environments.
• Demonstrated success implementing automation and AI-driven process improvements.
• Familiarity with enterprise reporting and analytics for communications performance.
• Experience influencing stakeholders and driving adoption of new tools and processes.

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Professional growth opportunities