Responsibilities

• Monitor and respond to comments, messages, and questions across all social media platforms using M*eta.
• Draft and refine outgoing sales and customer service email communications for distribution through *Mailchimp *(training and guidance provided)*.
• Manage and respond to inquiries coming through our *website chatbot*
• Maintain a consistent brand voice that is friendly, professional, and customer-focused
• Escalate complex issues appropriately and collaborate with internal teams as needed
• Help improve response templates, workflows, and communication efficiency over time

Requirements

• Strong written communication skills with excellent attention to detail
• Comfortable engaging with customers in a fast-paced, customer-facing role
• Experience with or willingness to learn *Hootsuite*, *Mailchimp, Meta, Google Suites*
• Social media savvy with an understanding of tone, timing, and engagement best practices
• Organized, reliable, and able to manage multiple communication channels simultaneously

Preferred

• Copywriting: 3 years (Preferred)
• Social Media Marketing: 3 years (Preferred)

Benefits

• 401(k) matching
• Stable, full-time salaried role
• Opportunity to grow with a dynamic events and entertainment company