Responsibilities

• Lead planning, execution, and delivery of CRM, loyalty, and integrated marketing programs.
• Develop program roadmaps, timelines, success metrics, and delivery strategies.
• Manage multiple workstreams and dependencies across teams and stakeholders.
• Identify risks, solve issues proactively, and keep programs moving forward.
• Build trusted relationships with client stakeholders.
• Lead status meetings, program reviews, and executive presentations.
• Translate business objectives into actionable delivery plans.
• Help clients navigate change and transformation initiatives.
• Partner closely with strategy, creative, technology, analytics, and operations teams.
• Coordinate work across distributed teams and time zones.

Requirements

• 3-5+ years of experience in a Program Manager role within an agency, marketing, consulting, or similar environment.
• Proven experience leading cross-functional teams and managing complex programs.
• Experience supporting CRM, customer engagement, marketing technology, or digital transformation initiatives.
• Strong client-facing and stakeholder management skills.
• Exceptional communication, organization, and problem-solving abilities.
• Experience working across multiple disciplines, including strategy, creative, technology, analytics, and delivery teams.
• Experience presenting to senior leaders and executives.

Preferred

• Experience with loyalty programs .
• Experience managing CRM transformation initiatives.
• Familiarity with marketing technology platforms, CRM systems, and marketing automation tools.
• Experience working with Fortune 500 brands and complex enterprise organizations.
• Experience partnering closely with strategy teams and overseeing strategic workstreams.

Benefits

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.