Responsibilities

• Serve as subject matter expert on assigned loyalty programs, leading benefit strategy and advising on program tradeoffs to ensure initiatives within their programs deliver against engagement, retention, and financial goals
• Own measurable outcomes across program enrollment, customer satisfaction, trips, spend, and financial objectives for assigned programs
• Leverage customer behavior data, market trends, and competitive insights to inform benefit design and test hypotheses within assigned program areas
• Identify opportunities for differentiation and competitive advantage within their programs
• Own and drive the semi-annual learning agenda and investment plan for assigned programs
• Stay updated on industry trends and best practices to inform program improvements
• Lead end-to-end test design, delivery, and measurement for assigned programs, ensuring outcomes inform optimization and feed into broader program strategy
• Utilize data-driven insights to advise on prioritization and optimize tests
• Drive requirements to scale winning tests
• Drive program timelines across multiple cross-functional workstreams (product, tech, ops, marketing, vendor/supply chain, finance), proactively identifying dependencies and resolving conflicts to keep launches on track

Requirements

• Bachelor's degree required; MBA or relevant master’s degree a plus
• 5+ years of experience in program management, management consulting, corporate strategy, or finance
• Experience working on consumer loyalty programs is a plus, with demonstrated experience advising on program strategy within assigned areas
• Strong quantitative skills, including setting clear hypotheses and building models to generate insights from a variety of data types and sources
• Strong strategic storytelling, recommendation development, and presentation development skills
• Strong interpersonal, verbal, and written communication skills
• Ability to develop project plans and independently manage project execution
• Ability to collaborate and communicate with internal and external partners across all levels
• Ability to handle ambiguity and change, while still translating ideas into action
• A strategic mindset and the ability to sift through complexity to find opportunities

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources