Responsibilities

• Cross Functional Loyalty Offer Coordination: Partner with marketing, merchandising, go-to-market teams to gather campaign inputs, align on execution details, and support the coordination, setup, and deployment of promotional loyalty offers including maintaining shared loyalty calendars.
• Offer Setup, QA, and Execution Excellence: Configure offers accurately, perform QA testing, and manage multiple campaigns simultaneously to ensure on-time launches that uphold brand guidelines and customer value expectations.
• Competitive Tracking & Actionable Insights: Conduct ongoing analysis of competitor loyalty programs and share insights to inform strategic opportunities and strengthen the effectiveness of our loyalty program.
• Operational Issue Resolution: Monitor campaign workflows, escalate discrepancies or issues, and support timely resolution of operational tickets and incidents within established service level agreements.
• Process Documentation & Continuous Improvement: Maintain clear documentation of standard processes and contribute to identifying incremental improvements that enhance campaign quality, efficiency, and scalability.
• Impact on Business : Contributes to the accurate and timely execution of loyalty campaigns that support customer engagement and retention
• Impact on Business : Supports operational efficiency by ensuring campaigns are delivered with minimal errors and aligned to established timelines
• Impact on Business : Helps maintain consistency in customer-facing offers and communications through adherence to defined processes

Requirements

• Bachelor’s degree or equivalent experience
• 1–2 years of experience supporting marketing operations, campaign execution, or project coordination
• Demonstrated proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Experience working on multiple tasks or projects with defined timeline
• Ability to follow established processes and execute tasks with a high degree of accuracy
• Ability to identify issues and escalate appropriately
• Strong written and verbal communication skills

Preferred

• 1+ year of experience specifically supporting campaign execution, digital marketing operations, or loyalty programs
• Experience with campaign management, CRM, or marketing automation tools
• Exposure to QA testing processes or campaign validation workflows
• Experience maintaining project or campaign calendars and tracking deliverables
• Demonstrated ability to work in cross-functional, team-based environments
• Basic understanding of marketing, loyalty programs, or promotional campaign structures
• Experience supporting ticketing systems or operational workflow queues

Benefits

• Get great perks.
• Generous amount of paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)