Program Coordinator - Communications, First Year Experience

Responsibilities

• The Program Coordinator - Communications, First Year Experience (FYE) in Undergraduate Education administers communication systems, processes, and operational functions that support the implementation of core First Year Experience initiatives, including FYE News, social media, websites, and the Focusing on the First Year conference.
• Serves as a primary communication resource for students, families, campus partners, and university stakeholders by coordinating communications, responding to inquiries, maintaining digital channels, and facilitating dissemination of program information.
• Maintains communication records, websites, publications, social media accounts, inquiry management processes, and other recurring communication functions that support accurate, timely, and consistent communication across academic cycles.
• Applies professional knowledge and judgment to administer established communication processes, review communication materials, identify communication updates, troubleshoot communication- and technology-related concerns, and resolve routine participant and information-related issues.
• Supports the implementation of First Year Experience programs through administration of communication channels, publication processes, website maintenance, social media operations, inquiry management, and communication coordination activities.
• Utilizes university systems and technology platforms to maintain communication resources, manage inquiries, support communication processes, and ensure continuity across recurring First Year Experience initiatives.
• Responds to inquiries from students, families, and campus partners and completes special projects and other duties as assigned.

Requirements

• Bachelor's degree or equivalent experience.
• 2 years of relevant experience required.
• 2-4 years of relevant experience preferred.