Responsibilities

• In this role, you will enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives. Your strategic guidance and expertise will lead the cross-functional team to the successful execution of client programs that enhance return on investment, identify new opportunities for revenue growth, and expand market share.
• Your efforts in optimizing internal processes and ensuring operational efficiency will result in streamlined campaign execution and increased scalability. Through your focus on insights and performance monitoring, you will provide clients with valuable insights that drive decision-making and program optimization. Ultimately, your contributions will not only drive client satisfaction and retention but also reinforce Epsilon's reputation as a leader in personalized media solutions.
• What You’ll Bring With You - Client Strategy & Relationship Management: Collaborate with the digital media team to understand client goals, consumer behavior, marketing principles, and Epsilon offerings to develop campaign and messaging recommendations. Use Epsilon’s comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to develop and implement strategies that meet client needs and drive growth. Develop and handle client roadmaps in alignment with quarterly account forecasts, ensuring strategic integration with our digital media offerings. Find opportunities for program optimization and incremental revenue. Provide strategic insights to support account growth and partner with the Client Development Director to present new opportunities.
• Reporting & Analytics: Supervise and lead program performance against critical metrics, identify risks, and develop mitigation strategies. Create and present comprehensive campaign performance reports to clients. Analyze data to extract actionable insights that optimize program effectiveness.
• Execution, Process, & Project Management: Partner with cross-functional teams on account and campaign setup to align with strategic goals. Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and timely execution of campaigns. Lead campaign launches and coordinate with cross-functional teams to ensure success.
• Operational Efficiency: Drive standardization and automation to improve operational efficiency. Apply a global perspective to assess the impact of products and processes across teams. Ensure internal resources are efficiently handled to meet client and company objectives. Promote the adoption of tools, processes, and standard methodologies throughout the team.

Requirements

• Bachelor's Degree or equivalent experience from four-year college or university is preferred.
• 4+ in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
• Excellent client service competence, presentation and writing skills.
• Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
• Ability to handle and prioritize multiple tasks and projects.
• Track record of working across an organization to get things done.
• Ability to learn quickly and think strategically.
• Proficient in Excel, Word, PowerPoint

Benefits

• Time to Recharge: Flexible time off (FTO), 15 paid holidays
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
• Epsilon benefits are subject to eligibility requirements and other terms.