Responsibilities

• Develop positioning, messaging, and content — grounded in real market, customer, and competitive research — that articulates the value proposition for Medallia capabilities and clearly differentiates us in the market.
• Support cross-functional initiatives for semi-annual releases, collaborating closely with PMM peers, product, sales, marketing, and customer success.
• Educate and enable Medallia’s sales and services teams, along with strategic partners, to be able to confidently communicate the value and competitive differentiation of Medallia.
• Be a Medallia champion. Educate and enable Medallia customers and users on the value of our platform.
• Understand the impact your programs have on market perception, business growth, and product adoption — and adjust based on what you learn.
• Be an excellent communicator who can translate complex or technical topics for both technical and non-technical audiences, thread messaging across buying centers and personas, and use that to engage and influence internal leaders/teams across functions as well as external stakeholders.
• Take the first pass on ambiguous, open-ended projects and drive them to completion.
• Use AI to move faster in your day-to-day and know when your own judgment and thinking need to lead — with human review on every asset and project to make sure it's actually hitting the goal.

Requirements

• 7+ years, ideally 10 years, of product marketing experience for a SaaS product or platform
• Demonstrated storytelling experience taking complex products to tell a compelling and succinct story
• Demonstrated experience supporting a fast-paced and sales-oriented environment
• Experience building cross-functional alignment across product, sales, marketing, and services teams
• Demonstrated experience delivering presentations to executives, clients, and conference audiences
• Demonstrated project management experience including juggling multiple initiatives at once and seeing them through

Preferred

• Track record of marketing technical innovations to users and buyers and creating narratives to position and sell products in compelling ways
• Strong interpersonal and teamwork skills
• Strong oral and written communication skills, with the ability to adapt for technical and non-technical audiences and across various buying centers and personas
• Understanding of go-to-market strategies and methodologies
• Ability to prioritize and differentiate what matters from the noise, meeting deadlines without sacrificing quality
• Ability to identify risks, resolve issues proactively, and communicate with stakeholders
• Comfortable operating autonomously and driving multiple projects forward with minimal manager oversight
• Comfortable moving fluidly between big-picture strategy and technical detail, depending on what the moment calls for
• Background in customer experience, employee experience, digital experience, contact center, conversational intelligence, or other technologies that touch customer experience — directly or indirectly — is a plus
• Bachelor’s degree or commensurate work experience

Benefits

• Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.