Responsibilities

• Audiences — the segmentation and targeting experience at the center of Hightouch
• Charts & Dashboards — analytics surfaces for customers to uncover audience insights and monitor performance
• Experiments — automation and measurement tools to run & monitor cross-channel experiments
• Trait Building — no-code interfaces to build custom business logic and data attributes to power marketing campaigns
• Orchestration — primitives for how campaigns and journeys are sequenced and coordinated globally across all of Hightouch
• This is a senior, hands-on role — think “product GM.” You'll be fully accountable for both product adoption and go-to-market success, leading across multiple Engineering and Design workstreams. You'll present frequently to customers, work directly with executives, and shape company strategy.
• Building 0→1 in global orchestration: defining the right audience, campaign and journey primitives for AI-native, Fortune 100-class marketing programs
• Expanding audience targeting & syncing to better support advanced use cases like couponing and live auctions
• Transforming our investment in charts, dashboards, and experimentation to better interface with Hightouch Agentic Marketing

Requirements

• Customer Obsession: You are a relentless customer champion. Your superpower is the ability to forge deep connections, intuitively anticipating needs before customers can even articulate them.
• Technical Aptitude: More than just understanding technical concepts, you're a translator who turns complex engineering challenges into elegant, accessible solutions. You speak both engineer and business fluently.
• Strong Communicator: You can drive clarity and distill complex ideas into compelling narratives that inspire teams and resonate with users, turning insights into action.
• Hunger and Speed: Speed isn't just a preference for you—it's a way of life. You thrive in a high-energy environment where rapid iteration and bold moves are the default, not the exception.
• Outcome Mindset: You're not a feature factory—you're a strategic mastermind who reverse-engineers success. Every decision you make is laser-focused on driving measurable business impact, turning product vision into tangible results.