Responsibilities

• Positioning and messaging for Agentic CX assurance. Write the narrative, defend it in front of sales and product, and update it when the market moves .
• Launches . Own go-to-market for agentic AI releases end to end: launch tiering, enablement, content, analyst and press briefings, and post-launch measurement against pipeline targets.
• Buyer and market research. Run customer interviews, win/loss reviews, and analyst conversations. Bring back what buyers say , not what we wish they said.
• Competitive positioning. Track the vendors showing up in our deals — pure-play AI evaluation tools, CCaaS -native testing, and manual QA teams — and give sellers a straight answer on where Cyara wins and where it does not.
• Sales enablement. Build the pitch, the discovery questions, the objection handling, and the demo narrative. Sit in on calls and fix what is not landing.
• Content that carries technical weight. Solution briefs, analyst submissions, webinars, launch blogs, and conference sessions on agentic AI assurance, LLM risk, and AI governance in CX.
• Cross-functional partnership. Work daily with Product, Sales, Demand Gen, and Customer Success. Product marketing at Cyara is the connective tissue between what engineering builds and what a seller says on a call.
• This will be an individual contributor (IC) role to start with and grow into leading a team as we scale.

Requirements

• 10+ years in B2B SaaS and AI product marketing, with at least 2 years at senior or lead level owning a product portfolio independently.
• A track record of shipping launches that moved pipeline and bookings , with the numbers to show it.
• Writing and presentations that stands on its own. Concise, specific, no filler. We will ask for samples and we will read them closely.
• Comfort with technical buyers and technical product teams. You can hold a conversation with an engineer and a CX executive in the same hour .
• Experience selling to enterprise accounts through a sales-led motion with long cycles and multiple stakeholders.

Preferred

• Direct experience marketing agentic AI, LLM-based applications, AI evaluation, or AI governance products. You should be able to explain non-determinism, hallucination risk, agent orchestration, and evaluation methodology to a CIO without a script.
• CX or contact center background — IVR, CCaaS , conversational AI, NLU, or contact center operations.
• Experience in QA, testing, observability, or monitoring categories.
• Analyst relations experience with Gartner, Forrester, or Everest Group.

Benefits

• competitive pay
• comprehensive benefits
• flexible work options
• recognition programs
• strong focus on employee well-being