Principal Associate, Communications - Multimedia Specialist

Responsibilities

• Partner with communications and business stakeholders to understand objectives, audience needs and creative opportunities, translating them into compelling multimedia and visual storytelling strategies.
• Consult on the right creative approach for each request, using judgment to recommend, reshape or challenge solutions based on business priorities, audience needs, channel strategy and creative best practices.
• Develop and present creative concepts to communications and business stakeholders, influencing toward solutions that balance creativity, business needs, brand standards and associate experience.
• Lead end-to-end creative design and delivery of high visibility visual content, translating communications needs into compelling graphic design, digital assets, presentations, templates and other creative solutions.
• Manage external creative and production partners, determining when vendor support is appropriate and providing clear direction to ensure quality, timelines and budget expectations are met.
• Analyze multimedia performance metrics, audience behaviors and feedback to identify what is working, where opportunities exist and how future creative approaches should evolve.
• Synthesize data and insights into clear recommendations and visualizations that help partners and leaders understand creative performance and make informed decisions.
• Establish and evolve meaningful measures of success for multimedia content, using results to continuously improve creative strategy, execution and audience impact.
• Ensure multimedia and visual assets meet a high bar for quality, accessibility, brand consistency and effectiveness across channels.
• Develop a deep understanding of the Banking & Premium Products business strategy, leaders and communications priorities, proactively identifying storytelling opportunities and sharing creative expertise and best practices across the team.

Requirements

• High school diploma, GED or equivalent certification
• At least 3 years experience in graphic design or visual content creation in a corporate, agency, or production firm environment
• At least 2 years of experience in the Adobe Creative Cloud suite (Illustrator, Photoshop, InDesign)
• At least 2 years experience with Google Workspace (Slides, Docs, Sheets)

Preferred

• Demonstrated experience developing visual concepts, branding assets, presentation designs, and marketing collateral
• A strong portfolio showcasing graphic design and visual storytelling work
• Experience in motion graphics, animation, or light video editing (After Effects, Premiere Pro)
• Comfortable working in a corporate environment and able to work quickly under tight deadlines

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.