CRM Manager
Tripadvisor
Needham, MA (Remote)
$120K/yr - $140K/yrIn-houseFull-timeMid level3+ years exp.
1 day ago
PMO Lead, CRM
Englewood Cliffs, NJ (Hybrid)
$120K/yr – $145K/yrSenior Level8+ years expFull time
Posted 3 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Drive CRM governance and cross-functional PMO leadership to deliver Martech-driven campaigns.
- Own CRM governance framework and intake model
- 8–12+ years in digital production or CRM program management
- Experience with Workfront/Jira and cross-functional offshore teams
Job Description
Responsibilities
- Own CRM governance framework and intake model
- Implement and manage PM tool (Workfront / Jira) based PM structure
- Define priority and sprint allocation aligned with Dev. capacity
- Monitor SLA performance and production KPIs
- Lead risk management and RCA process
- Drive automation and process innovation initiatives
- Coordinate cross-functional teams (Technical Campaign Management, Adobe Campaign Manager Development, HTML Development, Quality Assurance)
- Support AI-enabled CRM capability evolution
Requirements
- 8–12+ years in digital production or CRM program management
- Experience managing Martech-driven environments
- Strong understanding of Adobe Campaign or similar CRM platforms and HTML
- Experience with PM tools (Workfront / Jira preferred)
- Demonstrated SLA and capacity management expertise
- Strong analytical and reporting skills
- Ability to manage offshore and cross-functional teams
- Bachelor’s degree required; PMP (Project Management Professional) preferred
Preferred
- Experience in enterprise CRM operations
- Experience implementing PM tool governance
- Exposure to AI-enabled marketing processes
Benefits
- We offer competitive benefits including health coverage, PTO, 401k, and professional development opportunities.
Dallas
Dallas City Marketing Awards
Headcount Trend
Current headcount: ~705
Marketing Team
Marketing Team Size
13 (2% of company)
