Responsibilities

• Manages PRS customer accounts in US region as assigned
• Virtually interfaces with accounts via telcon, email, text/phone, as well as in-person as needed.
• Responds to and/or streamlines account inquiries to the appropriate internal partners, such as Area Business Manager, Medical Science Liaison, order entry, billing resolution, complaint management, etc.
• Provides orientation to existing customers and new accounts on best practices for product ordering and payment processes
• Works collaboratively with internal partners (Area Business Manager, Contracts) to establish new accounts and pricing contracts
• Resolves pricing discrepancies with customer and PRS customer care and establishes/renews pricing contracts for existing customers
• Facilitates urgent/last minute order fulfillment, via trunk stock
• Coordinates product returns and works with internal team to refund or credit customers in a timely manner
• Acts as product expert and responds to product inquiries from customers and directs inquiries to Medical Affairs, as appropriate
• Supports accounts and advises on product sizing, storage requirements, etc., according to the instructions for use

Requirements

• Bachelor’s degree required
• Minimum of 2 years corporate environment experience required
• High integrity and ethics
• Outstanding communication skills
• Exceptional organizational and creative skills
• Strong interpersonal skills, highly collaborative, and demonstrated ability to build effective working relationships across company functional areas
• Self-starter and ability to prioritize and multi-task in a fast-paced environment
• Strong project management skills, along with the ability to manage multiple tasks simultaneously
• Ability to travel (up to 40%) domestically in US, to include overnights