Patient Family Liaison

San Jose, CA (Unknown)

$100K/yr – $108K/yrMid LevelFull time

Posted 3 months ago

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Job Summary

Drive patient–family hospice education, referral development, and community liaison as the Patient Family Liaison for Redwood Hospice.

  • Provide hospice education to referral sources, patients, and families.
  • Willingness to travel 100% (required).
  • Builds strong referral networks and promotes Redwood Hospice's services.

Job Description

Responsibilities

  • Provides education regarding hospice and hospice benefits to referral sources, patients and families.
  • Uses superior clinical, customer service, and sales skills and knowledge to attract and maintain business relationships in the healthcare industry.
  • Assist with public relations outreach through in-services and other involvement in community organizations.
  • Ensure effective communication and collaboration with branch staff and field sales resources.
  • Provide Hospice Informational Meetings to patients/families and/or their representatives. Informs patients and their families about the hospice philosophy, goals, and services.
  • Guide patients/families and/or their representatives through Election of Hospice Benefit Consent signings.
  • Establishes and maintains positive working relationships with current and potential referral sources.
  • Builds and monitors community, customer, and patient perceptions of Redwood Hospice as a high-quality provider of services.
  • Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
  • Performs other duties as assigned by the Administrator and Marketing Director.

Requirements

  • Willingness to travel 100% (Required)

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance