Responsibilities

• Conduct regular in-market visits with partners based on partnership team priorities.
• Serve as a day-to-day contact for assigned partner questions, requests, and follow-up, escalating strategic, sensitive, or revenue-related matters to the Director, Destination Experience as appropriate.
• Share relevant Visit Mesa updates, gather partner feedback, and identify opportunities, needs, and potential concerns.
• Manage assigned partner renewals, including outreach, follow-up, presentation of partnership performance, and identification of appropriate upsell opportunities that increase partner value and revenue.
• Maintain accurate records of partner interactions, requests, and follow-up items in the CRM.
• Support partner onboarding, orientations, and training, conducted in person or virtually, by preparing materials, coordinating logistics, and following up on next steps.
• Help strengthen partner satisfaction and retention through consistent communication and responsive support.
• Coordinate and track contracted partnership benefits and deliverables to help ensure accurate, timely fulfillment.
• Maintain deliverable timelines, status updates, and supporting documentation.
• Coordinate with internal teams, including marketing, sales, creative, and communications, to facilitate partner benefits and confirm expectations.

Requirements

• Bachelor's degree in Marketing, Communications, Journalism, Tourism, Business, or a related field preferred; equivalent education and experience may be considered.
• Minimum of 3–5 years of experience in content marketing, digital communications, or a related field.
• Hospitality, tourism, association, or economic development experience preferred.
• Excellent writing, editing, and communication skills with the ability to adapt content for diverse audiences.
• Demonstrated ability to manage multiple priorities independently while collaborating effectively in a team environment.
• Proficiency in Microsoft Office (Word, Outlook, Excel, Teams, SharePoint, and PowerPoint) required; experience with Adobe Creative Suite and email marketing platforms preferred.
• Ability to quickly learn industry-specific platforms and emerging marketing technologies.

Benefits

• Full health benefits and 401(k) opportunity