Responsibilities

• Conducts targeted outreach and training to community-based organizations
• Discovers and participates in community events and fairs to build relationships and partnerships with other community organizations, such as food pantries, churches, and others
• Works collaboratively with the Outreach and Enrollment supervisor to develop outreach strategies and to foster relationships within the community
• Maintains reports to assess and analyze outreach activities to maximize enrollments
• Develops rapport and maintains relationships with other departments to bring awareness regarding other services available within the community
• Provides exceptional customer service to potential participants for our PACE programs and services
• Prepares written reports and maintain accurate records, including outreach logs
• Provides program tours, intakes, education, and enrollment assistance to determine participant needs and enrollment eligibility, including in their participants homes, as needed

Requirements

• High school/GED required
• Valid CA driver’s license and proof of auto insurance required
• Two years of customer service experience required
• Current Basic Life Support (BLS) certification required upon hire (must be maintained as a condition of employment)
• CPR and First Aid certification required for all PACE employees per CMS and DHCS requirements
• Valid CA DHCS PACE and Medi-Cal Marketing certification or must obtain within 60 days of hire
• Ability to lift/carry 15 lbs
• Proficiency in providing program tours, intakes, education, and enrollment assistance including in participants homes as needed
• Appropriate sales and marketing techniques to outreach to diverse social and ethnic groups and to communicate effectively with them and to generate referrals
• Experience working in healthcare and marketing to underserved populations preferred

Preferred

• Bachelor’s degree in marketing, communications, public relations or related field preferred
• Bilingual (Spanish) highly preferred
• Strong sales experience highly preferred
• Experience working in healthcare and marketing to underserved populations preferred
• CA DHCS PACE and Medi-Cal Marketing certification preferred or must obtain within 60 days of hire
• Knowledgeable about and experienced with sales and marketing techniques to outreach to diverse social and ethnic groups and to communicate effectively with them and the ability generate referrals

Benefits

• Partially company paid Medical, Dental, and Vision Plans
• Two plus weeks of vacation
• Nine Holidays including two Floating Holidays of your choosing
• Sick/Personal time
• Volunteer Time Off (VTO)
• 403b Retirement plan (similar to a 401k)
• optional Health and Wellness events