Responsibilities

• Conducts targeted outreach and training to community-based organizations
• Discovers and participates in community events and fairs to build relationships and partnerships with other community organizations, such as food pantries, churches, and others
• Works collaboratively with the Outreach and Enrollment supervisor to develop outreach strategies and to foster relationships within the community
• Maintains reports to assess and analyze outreach activities to maximize enrollments
• Develops rapport and maintains relationships with other departments to bring awareness regarding other services available within the community
• Provides exceptional customer service to potential participants for our PACE programs and services
• Prepares written reports and maintain accurate records, including outreach logs
• Provides program tours, intakes, education, and enrollment assistance to determine participant needs and enrollment eligibility, including in their participants homes, as needed

Requirements

• High school/GED required; bachelor’s degree in marketing, communications, public relations or related field preferred
• Valid CA DHCS PACE and Medi-Cal Marketing certification or must obtain within 60 days of hire
• Appropriate sales and marketing techniques to outreach to diverse social and ethnic groups and to communicate effectively with them and the ability generate referrals.
• Two years of customer service experience required; strong sales experience highly preferred
• Experience working in healthcare and marketing to underserved populations preferred
• Valid CA driver’s license and proof of auto insurance required
• Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
• In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually
• Bilingual(Spanish) highly preferred

Nice to Have

• Bilingual(Spanish) highly preferred.
• Experience working with underserved populations preferred

Benefits

• Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!