Responsibilities

• Owns account and ecosystem leadership across multiple concurrent brand programs, setting the strategic narrative and decision cadence rather than just tracking status
• Leads cross-channel integration work spanning website optimization, CRM/marketing automation, email/SMS journeys, and analytics/data compliance
• Shapes portfolio-level strategy (co-promotion, growth initiatives) across brands and builds the decision forums needed to move them forward
• Owns portfolio financial health including forecasting, margin awareness, and delivery against plan
• Owns commercial growth: spot opportunities, qualify demand, and help shape new work before it becomes a brief
• Owns SOW negotiation and commercial terms with client leadership, and leads monthly budget reviews and forecasting with the client
• Manages senior stakeholder relationships through regulatory review gates (e.g. Veeva workflows) without letting compliance friction stall client momentum
• Partners daily across Strategy, Experience, Data, MarTech, PM/PD and Tech leads to keep multi-brand delivery aligned
• Maintains a clear commercial viewpoint and keeps senior leadership informed on portfolio health, risks, and growth opportunities

Requirements

• 6+ years in account/client leadership within an agency or consultancy, with experience running multi-brand or multi-workstream client portfolios
• Experience in regulated industries (pharma, healthcare, animal health) and familiarity with compliance/review gates (Veeva, AHRC, OneWeb, or equivalent) strongly preferred
• Demonstrated commercial ownership SOW negotiation, financial pacing, capacity planning not just relationship management
• Track record of driving cross-functional teams (strategy, data, tech, creative) toward shared deliverables without direct authority over them
• Confident operating at senior client level within complex, matrixed organisations
• Must be present in the client office weekly/fortnightly

Benefits

• We offer an awesome, fun working environment full of culture and energy. We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.
• We pride ourselves on our work, as well as our focus on a healthy work / life balance. We’re 100% committed to you, your career at Orchard and your continued professional and personal development. We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.