Responsibilities

• CRM, Data + Gift Processing: Manage the CRM and donor database: data integrity, clean and segmented lists (donor, agency, partner, volunteer, and email), imports and exports, and connections to the website and payment processing.
• Process gifts, send acknowledgments, and track donor designations so every gift lands against the right fund or program. Provide clean gift records to our outside accounting firm.
• Build simple dashboards and reports on donor activity and campaign progress for the Executive Director and board.
• Office + Administrative Operations: Serve as the primary point of contact for day-to-day office operations: mail, phones, supplies, scheduling, and general administration.
• Keep files, records, and shared drives organized, maintain a current inventory of equipment and assets, and document core procedures in simple SOPs.
• Technology & Platforms: Serve as the day-to-day owner of our everyday tools: Google Workspace, email, phones, devices, the CRM, the website, and social media accounts. Handle user accounts, permissions, and basic troubleshooting.
• Keep a current record of logins, licenses, and subscriptions, hold admin access for the organization, and follow basic security practices (two-factor authentication, password manager, backups).
• Use outside IT for specialized work, and take cost or contract decisions to the Executive Director.
• Campaign + Communications Execution: Carry out the annual campaign plan set by the Executive Director: track pledges and gifts, coordinate workplace campaigns, keep timelines and materials on schedule, and help with logistics for events she plans (event planning itself is not a core responsibility).
• Build, schedule, proof, and send the Executive Director's email, print/mail, web, and social media (Facebook, Instagram, and LinkedIn) communications, and track performance.

Requirements

• Several years of relevant experience in operations, office management, marketing operations, or a similar hands-on role.
• Hands-on CRM experience, including data hygiene, list segmentation, imports and exports, and reporting, plus comfort in spreadsheets and dashboards.
• Tech-savvy: working knowledge of Google Workspace, everyday account and device administration, and security basics, and quick to learn new platforms. Full IT or network experience is not required.
• Experience carrying out email, print/mail, and social campaigns from a plan.
• Able to work independently, build structure from ambiguity, and manage multiple systems and deadlines at once, with clear written and verbal communication.

Preferred

• Strong writing skills, with good judgment about using AI to support, not replace, original writing.
• Social media experience, specifically Facebook, Instagram, and LinkedIn.
• Nonprofit or small-organization experience, ideally with donor relations, workplace giving, or event logistics.
• Knox County resident.

Benefits

• Paid time off