Operations Assistant & Social Media

Schedule: Tuesday – Saturday

Salary: 42,000-60,000

Operations & Social Media Assistant

Schedule: Tuesday – Saturday

Salary: $42,000–$60,000

This is a dual-role position combining operations management and social media execution.

The Operations & Social Media Assistant is responsible for ensuring seamless day-to-day business operations while also supporting consistent, on-brand digital presence across all platforms. This role plays a key part in client experience, sales performance, and brand visibility.

• Oversee daily schedule flow and ensure appointments run efficiently
• Manage client check-ins, consultations, and overall experience
• Maintain a private, elevated environment for all clients
• Handle client concerns with professionalism and discretion

• Drive consultation-to-service conversions
• Guide clients through treatment options, pricing, and next steps
• Follow up with leads and maintain the sales pipeline
• Identify upsell opportunities across services and products
• Track and report on conversion rates, revenue, and retention

• Assist in executing weekly social media content (posts, stories, reels)
• Capture in-clinic content (before/afters, client moments, educational content)
• Ensure content aligns with brand voice, quality, and messaging
• Monitor and respond to DMs, comments, and inquiries in a timely manner
• Support ManyChat flows and flag any issues or missed opportunities
• Coordinate with leadership on upcoming campaigns, launches, and promotions
• Track basic performance metrics (engagement, inquiries, conversions from social)

• Support stylists and specialists in service delivery and sales performance
• Ensure adherence to service standards, client experience, and sales goals
• Assist with onboarding and training coordination

• Manage booking systems, confirmations, and follow-ups
• Maintain accurate client records and documentation
• Oversee workflows across platforms (Calendly, Monday, Google Drive, etc.)
• Track key metrics: appointments, conversions, revenue, and retention

• Monitor inventory levels and coordinate ordering
• Maintain organization of hair, products, and client-specific inventory
• Support retail sales and product recommendations

Tuesday – Planning & Content Prep

• Review sales pipeline, KPIs, and weekly priorities
• Complete lead follow-ups and confirm upcoming appointments
• Plan and schedule social media content for the week
• Handle admin tasks and inventory checks

Wednesday – Friday – Execution

• Oversee client experience and daily flow
• Support consultations and actively close services
• Capture and post real-time content in clinic
• Ensure follow-ups, DMs, and rebooking are completed
• Manage real-time scheduling and operational needs

Saturday – Peak Day

• Maximize conversions and revenue
• Ensure seamless, high-touch client experience
• Capture high-value content (transformations, testimonials)
• Secure rebookings and future appointments
• End-of-week recap: performance, gaps, and follow-ups

• Sales-driven with strong closing ability
• Highly organized and detail-oriented
• Comfortable being on-site and capturing content daily
• Strong understanding of social media platforms and trends
• Professional, discreet, and client-focused
• Strong communicator and problem solver
• Proactive and results-oriented