Operations Analyst

New York

(Full-time Permanent)

Base Salary: $ 60,000 - $75,000

Trooh is a leading American media company, reaching millions of Gen Z consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting to 18-24’s, we have built scale and impact through our campus environments in over 1000+ colleges and universities nationwide. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage Gen Z consumers at the right time. As a Great Place to Work certified organization, Trooh is equally committed to fostering a culture built on trust, inclusion, and employee engagement.

This is an exciting opportunity for a highly organized, detail-oriented, and digitally capable Operations Analyst to join our fast-paced team in ensuring seamless and timely campaign delivery and connectivity of all our digital screens. This role is a key operational link between Trooh’s venues, technicians, and internal teams - requiring strong communication skills, excellent coordination skills, and the ability to troubleshoot issues efficiently.

The hours of work may vary from 9:00 am to 7:00 pm (Afternoon/Evening shift)

Accountabilities and Responsibilities:

• Prioritize and assign tickets to technicians through Trooh’s ticketing system.
• Serve as the primary contact for technicians, managing communication and ensuring jobs are completed to Trooh’s quality and timing expectations.
• Independently track and follow up on tickets, proactively resolving delays or issues with urgency.
• Serve as the operational link between venues, technicians, and internal teams to ensure smooth coordination and clear communication.
• Responsible for shipping and tracking of part deliveries.
• Set clear expectations on technician fees at the outset of each job, ensuring quotes are reasonable and aligned with scope; review and reconcile charges to confirm accuracy and flag discrepancies.
• Ensure team KPIs are being met and recommend process improvements based on patterns or operational inefficiencies.
• Support operational reporting and metrics tracking through the creation and maintenance of dashboards and reports using SQL, Power BI, and Tableau.
• Assist in the design of scalable reporting solutions to monitor field operations, ticketing workflows, and digital screen uptime.
• Participate in special projects, assignments, and administrative duties as needed.

What you offer:

• Degree in Operations, Marketing, Business Management, Data Analytics or a related discipline
• Strong digital fluency: confident using tools like Excel (pivot tables, formulas), SQL, Power BI, and/or Tableau to analyze data, build dashboards, and generate performance reports
• Comfortable working with data to identify trends, inefficiencies, and actionable insights that support operational improvements
• Familiarity with CRM or ticketing systems (e.g., HubSpot) and basic database concepts
• Excellent communicator: able to write clearly, speak with confidence, and adapt tone/style to suit different audiences (technicians, internal teams, venue partners).
• Exceptionally organized and detail-oriented, with the ability to manage shifting priorities and tight deadlines without missing a beat.
• The ability to hold people accountable and keep others on track of work assignments.
• Self-motivated, reliable, and solutions-oriented—you don’t wait for direction to act.
• Professional, outgoing, enthusiastic and a real team player that is ready to champion the Trooh brand.

What a career at Trooh can offer you?

• Competitive compensation packages
• Full benefits including a 401K and tax savings through a FSA
• Generous paid time off as well as a December holiday closure
• 4.5 Day Work Week
• Milestone Recognition Program
• Employee Referral bonuses
• Paid Internships
• Training opportunities: Online and leadership development training
• Vibrant team-work environment

We appreciate the interest of all candidates; however, only candidates selected for an interview will be contacted.

Trooh Media is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.