Online Brand Ambassador at Acosta Group | USA | $1K/wk – $1K/wk

Acosta Group

Online Brand Ambassador

USA (Remote)

$1K/wk – $1K/wkIntern/New Grad2+ years expFull time

Posted 7 weeks ago

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Job Summary

Own the voice of the customer across reviews and Q&A to surface VOC trends, drive product and brand improvements, and keep tone consistent with platform updates.

VOC monitoring: track reviews, Q&A, and forums to deliver leadership-ready trends and improvement opportunities.
Brand engagement: respond quickly and professionally, reinforcing brand presence on .com touchpoints.
Cross-functional collaboration: work with Product Marketing, Sales, and Engineering to address concerns and ensure accurate brand communications.

Job Description

Responsibilities

Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms to identify Voice of Customer (VOC) trends, recurring issues, and opportunities to improve the customer experience, providing actionable insights to leadership
Respond to customer reviews and product-related questions in a timely, professional, and brand-aligned manner
Reinforce brand image and presence through thoughtful engagement across .com platforms (reviews, Q&A, forums, etc.)
Partner with Product Marketing, Sales, Engineering, and other cross-functional teams to address customer concerns, facilitate solutions, and ensure accurate brand communications
Manage other aspects of Ratings & Reviews for assigned product category, including but not limited to review validity, syndication gaps, badging issues, at-risk SKUs, and proper, optimal SKU groupings
Maintain accuracy and organisation in reporting tools, dashboards, and tracking systems
Apply program guidelines and playbooks to ensure consistency in tone, messaging, and response quality
Collaborate effectively with team members to share learnings, best practices, and efficiencies
Stay up to date on product knowledge, brand messaging, and platform updates

Requirements

1–2 years of experience in customer engagement, retail, e-commerce, digital marketing, or a related field
Bachelor’s Degree in marketing, business, communications, or a related field preferred
Experience working with online platforms, reviews, or customer-facing communication channels is an asset
Strong written communication skills with the ability to adapt tone to align with brand voice

Preferred

Familiarity with consumer electronics products and emerging technologies is preferred but not required
Proficiency with remote work technologies, including smartphones, tablets, and laptops, with the ability to troubleshoot connectivity and technical issues independently
Strong written communication skills with the ability to adapt tone to align with brand voice

Acosta Group

Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.------Le groupe Acosta Group rassemble une expertise reconnue, une connectivité inégalée et des connaissances fines pour accélérer la croissance des marques - partout où vous êtes commercialisé. Notre collectif des agences de vente au détail, de marketing et de restauration les plus fiables réinvente la façon dont les gens se connectent aux marques à chaque étape du parcours du consommateur. Composé d'Acosta, d'ActionLink, de CORE Foodservice, de CROSSMARK, de Mosaic, de Premium Retail Services et de Product Connections, le groupe Acosta Group comprend et anticipe les besoins en constante évolution des consommateurs, stimulant ainsi les performances accélérées pour connecter le commerce de demain dès aujourd'hui. Le collectif offre des solutions holistiques, y compris des services de vente externalisée, des solutions omnicanales de vente au détail, des ventes assistées et de la formation, du marketing intégré, des solutions de vente pour la restauration et la cuisine, ainsi que les données et les connaissances les plus avancées, et l’expertise nécessaire pour extraire la valeur de tous ces outils.

Founded in 2023

Jacksonville, Florida, USA

38K employees (8,446 in marketing)

www.acosta.group