Responsibilities

• Job Summary: To develop and execute business development programs designed to drive brand awareness, educate key constituents, recruit resources, increase referrals/admissions/ conversion rate and support development efforts within the hospital setting.
• Develop and sustain business partnerships to generate early and appropriate referrals.
• Identify new opportunities for partnerships.
• Establish working relationships and open lines of communication between appropriate personnel within NorthStar Care Community (NSCC), patients and families, physicians, discharge planners, nursing and facility staff.
• Develops and sustains strong relationships with referral sources with a focus on increasing referrals and admissions to NSCC.
• Primary focus on hospital and facility-based accounts.
• Interacts with all health care team members, clients and their families to answer questions regarding hospice and palliative care services and sign on to service.
• Populates a central business development database with key hospital contact/activity information.
• Develops, implements and takes responsibility for an annual hospital plan to increase referrals and conversion rate.
• Assesses needs for and conducts educational in-services for providers.
• Makes recommendations on market needs and clinical opportunities.
• Manages, coordinates and documents the admission process for each referral and provides updates to the Caregiver Support Center.
• Identifies and resolves any process issues for referral sources.
• Discusses options and alternatives with physicians regarding hospice and palliative services.
• Verifies and communicates initial assessment of hospice needs and plan for services.
• Routinely follows the progress of prospective patients.
• Submits information on competitive activity/trends within the hospital.
• Interfaces with members of the Business Development team and the clinical team within the same geography to ensure appropriate coverage.
• Works with the AVP, Business Development and the clinical manager on targeting and growing referrals and admissions.
• Completes an initial, comprehensive and ongoing comprehensive assessment of patient and family to determine hospice and palliative needs.

Requirements

• Graduation from an accredited school of nursing with possession of a current license to practice as a Registered Nurse (RN) in the State of Michigan is required.
• At least two (2) years’ hospice experience and/or three (3) years’ sales experience with positive results in a healthcare environment is required.
• One (1) to two (2) years of recent acute care experience in an institutional setting desirable.
• Hospice Certification (CHPN) preferred.
• Must be able to read, write, and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
• Ability to effectively use technology in support of clinical operations, including Microsoft Office.
• The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty-five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices.
• Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality.
• Proof of current tuberculin testing required. Patient/facility contact will not be allowed until tuberculin clearance is documented.
• Must have reliable transportation to be able to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days.
• Must be eligible to work in the United States.

Preferred

• Hospice Certification (CHPN) preferred.

Location and Schedule

• Location: Hospice of Michigan · SE Hub, Ann Arbor
• Schedule: Full Time, Days