Responsibilities

• Provide information on credit union portfolio mortgage products and services to members according to all credit union policies and procedures, and Federal and State rules and regulations.
• Collate and analyze individual financial information in support of loan decisioning process.
• Evaluate and recommend loan approvals, denials, and counteroffers based upon individual circumstances and data.
• Process required forms and related documentation for mortgage loan products.
• Promote credit union products and services.
• Partners to approve or deny loan applications based on analysis and company mortgage policies.
• Works with mortgage support staff to ensure timely response to member inquires and ensure a standard of service excellence.
• Interview mortgage loan applicants.
• Assist member in completing loan applications over the phone and/or electronically.
• Collate, analyze, and evaluate information & documentation in support of loan applications.

Requirements

• High School Diploma.
• College Degree in Business Administration, Marketing, Sales, or Finance desired.
• Prior experience gathering data, analyzing customer financial information, and making financial product recommendations.
• This position may include frequent driving; a driving record review is required.
• Sound PC computing skills, including MS-Office and loan application software.
• Knowledge of the mortgage loan application process and consumer credit.
• Ability to collate and analyze individual borrower financial information.
• Evaluation of information, and ability to make recommendations regarding loan pricing, structure, amounts, and terms as appropriate.
• Ability to recommend loan approvals, denial, and counteroffers based upon analysis of individual facts and circumstances.
• Experience working in a face-to-face customer service/sales environment.

Preferred

• Strong problem-solving skills. Ability to build credibility and trust.
• Skills in developing business.
• Previous business development/networking experience.
• Experience building networks of community/industry contacts to support business goals a plus.
• A record of success in meeting set, external business goals.
• Previous Mortgage/Consumer Lending, Banking, or Sales experience desired.