Responsibilities

• Maintains knowledge of current casino amenities, promotions, events, and entertainment happenings and acts as a resource by providing Guests and Associates with accurate information.
• Assists in the execution of casino promotions, events, drawings, and entertainment from setup to teardown.
• Promotes player’s club loyalty by maintaining a strong working knowledge of club benefits and educating Guests about offerings.
• Maintain a strong working knowledge of the current software functionality of the player’s club system, including enrolling new members, maintaining Guest accounts, and redemption of points, coupons, and comps.
• Thorough understanding of drawing software and how to properly execute drawings.
• Ability to emcee promotional events in a professional and respectful manner.
• Maintain a high level of accuracy for coupon redemption; including coding and commenting for coupon tracking, as well as maintenance and accountability of company issued funds.
• Professionally answers incoming calls with courtesy and assists with needs, or forwards to appropriate contact/department.
• Ability to follow proper operational practices as it relates to the marketing department and property.
• Held accountable to a high degree for maintaining confidentiality of Guest information, as well as accurate and thorough company records.

Requirements

• High school diploma, general education degree (GED), or the ability to pass our Basic Skills Assessment
• Basic computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with internet research and email communication.
• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
• Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
• Talk and hear; ability to communicate effectively.
• Must be able to secure license from Gaming Regulatory Authority.
• Responsible for following all relevant Detailed Gaming Regulations (DGRs).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Nice To Have

• One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.
• Money-handling experience preferred.