Microsoft Dynamics 365 Customer Engagement (CRM) Manager

Los Angeles, CA (On-site)

$107K/yr – $215K/yrSenior Level5+ years expFull time

Posted 2 weeks ago

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Job Summary

Owns end-to-end project delivery including planning, execution, and governance; drives cost-benefit analysis, stakeholder communication, and CE implementations.

Lead planning, coordination, and execution of projects through the full lifecycle
Communicate status, risks, and issues to Program Director and stakeholders
Manage CE implementations and SDLC-aligned project plans

Job Description

Responsibilities

Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.
Establishing Cost Benefit Analysis through required phases of the project.
Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.
Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.
During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.
Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.
Responsible for managing all aspects of CE implementations.

Requirements

Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development
Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE
Proven leader with the ability to assemble, lead, and motivate high performing teams.
Proven business facing skills.
Solid understanding of financial analysis and planning
Ability to multi-task and keep multiple responsibilities moving forward simultaneously.
Strong understanding of technology, ability to learn new technologies and applying them.
Proven experience in influencing, leading teams and driving change.

Preferred

Superior verbal and written communication skills
Strong stakeholder management skills
Strong critical thinking and problem-solving skills.
Intermediate to advanced Microsoft Office skills
Proficient with MS Project or related tool
PMP certification desired

Benefits

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .

RSM US LLP

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