Membership Manager

Frederick, MD (Unknown)

Salary Not AvailableMid Level2+ years expFull time

Posted 5 weeks ago

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Job Summary

Own member lifecycle at the club level by driving onboarding, progress checks, and ongoing engagement while also owning membership growth targets and direct prospect conversion.

  • Onboarding and engagement: guide members through tailored onboarding and proactive follow ups.
  • Membership growth: recruit, convert, and retain to hit monthly goals.
  • Operations and service: maintain high standards for service, safety, and club presentation while supporting day-to-day club ops.

Job Description

Responsibilities

  • You’ll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged
  • Recruit, convert, and retain members to meet monthly membership goals
  • Host tours, convert prospects, and ensure successful onboarding
  • Generate local leads and support club marketing
  • Track leads, appointments, and referrals in our CRM
  • Maintain high standards for member service, safety, and club appearance
  • Lead from the Front and help with day-to-day club ops

Requirements

  • High school diploma or GED required
  • CPR/AED certification (or willingness to obtain within 30 days)
  • 2+ years sales experience preferred
  • Strong communication, sales, and people-management skills
  • Organized, punctual, and customer-focused with a friendly, professional presence
  • Comfortable with basic computer systems (MS Office, CRM/sales tracking)
  • Willingness to work flexible hours (including weekends and evenings)

Benefits

  • Complimentary club membership + guest privileges
  • Discounts on training, spa services, programs, and apparel
  • Employee referral bonus
  • In-house Certification + Continuing Education
  • Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off
Onelife Fitness logo

Onelife Fitness

3.6 Glassdoor

At Onelife Fitness, we are purpose driven and member focused. We believe that fitness is more than exercise—it’s a way of life. With 60+ world-class clubs across the East Coast, we are a high-growth community fueled by the industry’s best talent. Our team prides themselves on being in service to others and creating space for our members to discover their abilities, and to thrive. And our facilities are unrivaled, featuring high-value amenities and solutions for people of all fitness levels.Join us, and work alongside 4,500+ inspired team members in our mission to deliver the ultimate fitness experience to every member, every time.

Founded in 2009
McLean, Virginia, USA
1.5K employees (17 in marketing)
65% recommend to a friend
79% CEO approval

Traffic Signals

Monthly Visitors
348.8K
Monthly Google Ads Budget
$58.3K
Traffic Source Mix
Search
58.5%
Direct
34.4%
Referral
5.6%
Social
0.6%
Paid
1%

Headcount Trend

Current headcount: ~1.5K

Marketing Team

Marketing Team Size
15 (1% of company)
Marketing Roles Posted (Last 30 Days)
1

Funding

Last Raise
Private Equity, 8 years ago

Funding History

  • May 2018
    Private Equity

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