Media Operations Manager

Responsibilities

• Build the team operating system
• You will establish clear workflows, operating rhythms, standards, and accountability mechanisms for the teams you manage.
• You will determine what needs to happen consistently across accounts and build practical systems that make that possible.
• Manage team performance
• You will lead Team Leads, Media Buyers, and Media Analysts and hold the team accountable for performance, quality, and execution.
• You will create a clear feedback loop between individual performance, team performance, and client outcomes.
• Improve operational efficiency
• You will identify bottlenecks, recurring errors, unnecessary manual work, and gaps in communication.
• You will redesign processes and introduce tools, automation, and documentation where they create meaningful improvements.
• Manage capacity and resources

Requirements

• 6+ years of experience in paid media, performance marketing, growth marketing, or a related field
• Strong e-commerce experience
• Experience managing Media Buyers, Analysts, Team Leads, or similar professionals
• Experience building or improving operating processes and team workflows
• Strong knowledge of Meta, Google, TikTok, and other paid media platforms
• Experience with performance management and team development
• Experience managing team capacity and resource allocation
• Strong analytical, organizational, and communication skills
• Experience in an agency, growth, or high-volume client environment is valuable