Responsibilities

• Manage the intake, prioritization, scheduling, and distribution of marketing work, ensuring alignment with business priorities, timelines, and available resources.
• Develop and maintain project plans, production calendars, and workload forecasts while monitoring capacity and utilization to identify risks and resolve bottlenecks.
• Partner closely with marketing leadership, managers, and cross-functional stakeholders to align scope, expectations, and delivery commitments, and provide clear, ongoing communication to internal stakeholders on the status and progress of marketing project deliverables.
• Oversee execution for both routine and high-visibility initiatives, ensuring projects are delivered on time, on budget, and in accordance with brand standards.
• Own and maintain marketing workflow and project management tools, ensuring accurate project data, documentation, reporting, and adherence to governance standards.
• Design, implement, and refine marketing operations processes, workflows, templates, and best practices, supporting change management and adoption of new tools and ways of working.
• Maintain accurate project data, timelines, and reporting in work management tools.
• Partner with marketing team leadership to forecast capacity and ensure optimal utilization of internal and external resources.
• Establish and track key performance indicators related to efficiency, quality, delivery timelines, and capacity, using insights to drive continuous improvement.
• Manage relationships with external vendors, freelancers, and contractors to balance workload demands and supplement internal capacity as needed.

Requirements

• Bachelor’s degree in marketing, business, communications, project management, design or a related field. A combination of education and work experience may substitute for the bachelor’s degree.
• Minimum of 3 – 4 years of experience in marketing traffic management, marketing project management or a related marketing role.
• Experience managing multiple projects with competing deadlines in a fast-paced work environment.
• Experience working with creative project management software or workflow tools (e.g., Lytho, Workfront, Asana, Smartsheet, Monday.com, Jira).
• Ability to manage multiple concurrent projects with strong attention to detail and organization while maintaining a strategic, big-picture perspective.
• Strong communication, coordination, and stakeholder management skills.
• Ability to collaborate effectively with team members at all levels within the organization.
• Deep understanding of creative production processes across multiple formats and channels.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Ability to navigate creative environments with a process-driven mindset.
• Ability to prioritize effectively, make sound decisions, and manage competing priorities while maintaining a high level of quality.
• Adaptable mindset with a continuous improvement orientation.
• Proficiency in documenting processes and driving consistent execution.
• Ability to demonstrate and hold others accountable for organizational values of: Innovation, Communication, Quality, Diversity, Equity and inclusion, and Achievement.

Preferred

• Experience working in healthcare (medical, hospitals, or related healthcare industries) or associations.
• Experience in an agency setting, internal or external.
• Experience supporting creative, web, email, content, and digital teams.
• Experience with Agile, Lean, or other process optimization methodologies.
• PMP, CPM, or equivalent project management certification.

Benefits

• Health insurance package options that include a HDHP plan and a PPO plan.
• Dental and vision coverage.
• Flexible Spending Account (FSA) and Healthcare Savings Account (HSA) options.
• Employer paid short- and long-term disability, accidental death and dismemberment, and life insurance coverage.
• Voluntary Life Insurance options including critical illness and accident insurance.
• 401(k) plan with immediate vesting.
• Pet insurance.
• Udemy Learning.
• Paid time off and 10 paid holidays per year.
• Paid sick time.
• Paid parental leave.