Responsibilities

• We are in business to save our home planet: You inspire your team to live Patagonia’s purpose, both in the store and in the community.
• Your customer service is not bound by convention! You deliver best-in-class service by centering the customer in everything we do. You ensure Customer Experience Guides have access to all tools and resources to provide that same level of service and support above and beyond thinking.
• You are an environmental activist! You participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community, partnering with local non-profits by engaging in the grants and donations processes, and inspiring customers and your colleagues to get involved.
• Marketing: Collaboratively plan and execute events that include a wide range of subjects. You support the Activism Team Leader in achieving all Activism requirements and prioritize execution of seasonal marketing/event priorities as communicated by Retail Marketing Team.
• Maintain a consistent, locally relevant, and engaging Instagram account, while following Marketing’s Instagram calendar and guidelines.
• Build and send monthly newsletters to your store community that include events, activism, and hiring opportunities.
• Collaborate with your Team Leader partners to educate your team on Patagonia’s brand marketing campaigns. You ensure all marketing components are fulfilled by your store team.
• Leadership: You drive engagement, actively coach, identify and delegate daily priorities and growth opportunities for team members and partner with other members of leadership to address them.
• Training/Hiring: As part of the leadership team, you assist in the hiring of people who pursue interests that are related to our products and philosophy. You assist in the training of fellow employees and support their development through coaching and feedback.
• Development: You use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions. You advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals.

Requirements

• Community Outreach: Organizes, develops, and implements public programs while engaging team and community participation.
• Leadership and Collaboration: Approachable and engaging leadership presence in a team-based environment where you prioritize, delegate, and ensure accountability. Experience as a retail supervisor leading a team and/or supervising others.
• Teaching/Coaching/Training: Excited to foster the development of team members with direct strategies to inspire and support for the betterment of the business. Can give and receive constructive and pointed feedback.
• Organization Skills: Proactive organizational skills and eye for detail and accuracy.
• Attention to Detail: Can complete tasks while demonstrating concern for all areas and people involved.
• Time Management: Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally.
• Adaptability/Ambiguity: Adaptability to changing situations and priorities while maintaining a positive workplace morale. Can pivot and encourage team engagement when things change.
• Communication: Effective communication skills, both written and verbal. Providing oversight to direct reports for day-to-day tasks and projects.
• Technical Learning: Adept with computer systems and onboarding new systems swiftly, with the ability to teach them to others.
• Problem Solving: Helpful and courteous approach to solving problems and invite innovative ideas.

Benefits

• Patagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.