Responsibilities

• Develop marketing materials including fact sheets, messaging documents, blogs, social media content, and pitch materials
• Day-to-day monitoring and engagement in digital conversations across owned and external social media channels, including Facebook, Instagram, Twitter, YouTube, and online review sites
• Monitor, track, and report on feedback, online reviews, and comments
• Build relationships with guests, annual pass holder communities, influencers and the community as a whole
• Support and collaborate with the social media strategy team to generate community insights which impact planning and execution of a monthly editorial calendar social marketing campaigns, events, and promotional initiatives
• Nurture a stronger sense of community and provide powerful consumer insights on our fans
• Maintain active dialogue with brand advocates, prospective guests, influencers and fans
• Extend visibility and grow credibility with guests by monitoring our platforms, engaging and delivering excellence in community management
• Report out on community KPIs while strategizing ways to scale our communities and connect with new guests
• Continually analyze and efforts and messaging specifics to drive robust community dialogue

Requirements

• Strong written/verbal communication skills; able to read, write and speak English.
• Strong ability to respond effectively to inquiries or complaints from team members, customers, regulatory agencies, or contractors.
• Proficiency with Microsoft Office applications and SAP.
• Excellent written and verbal communication skills with strong interpersonal abilities.
• Ability to ensure accurate follow-through on all aspects of contract compliance in accordance with corporate legal and capital project controls and procedures.
• Must have a high school diploma or equivalent
• Must be at least 18 years old
• Currently enrolled in an undergraduate program for marketing, communications, or in a similar field.
• Must have a passion for marketing, great attitude, and eager to learn.
• Willingness to work a flexible schedule, including weekends and holidays.

Preferences

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways