Marketing Specialist

Norwich, NY (Hybrid)

$18/hr – $20/hrMid LevelFull time

Posted 2 months ago

Job Summary

Owns the end-to-end relationship with a portfolio of small-business accounts, balancing retention, value creation, and cross-sell growth through proactive contact, coordinated marketing execution, and rapid issue routing.

  • Account management: own ~100 small-business relationships, maintain 95%+ retention, and lead annual reviews to align on next steps.
  • Content marketing execution: coordinate monthly website updates, email newsletters, client social support, and coaching on content capture for better performance.
  • Support routing and issue resolution: triage inbound questions, share self-serve resources, route technical issues to specialists, and confirm resolution with customers.

Job Description

Owns the end-to-end relationship with a portfolio of small-business accounts, balancing retention, value creation, and cross-sell growth through proactive contact, coordinated marketing execution, and rapid issue routing.

  • Account management: own ~100 small-business relationships, maintain 95%+ retention, and lead annual reviews to align on next steps.
  • Content marketing execution: coordinate monthly website updates, email newsletters, client social support, and coaching on content capture for better performance.
  • Support routing and issue resolution: triage inbound questions, share self-serve resources, route technical issues to specialists, and confirm resolution with customers.
New Media Retailer logo

New Media Retailer

0.0 Glassdoor

New Media Retailer is a fast-growing digital marketing agency dedicated to changing the game for independent retailers. We build and manage top-notch ecommerce websites to help small to medium-sized retailers sell more online.Most independent retailers lack the time and resources needed to deliver a convenient online ordering platform for their customers. Our team provides beautiful, functional websites for our clients with critical thought behind the user experience for the end consumer.New Media Retailer is an expert provider of full-service online solutions. We assist small to medium-sized businesses in generating and managing completely branded omnichannel online marketing solutions. Our core product is a collection of ecommerce and promotional tools. We specialize in both the design and management of these elements for our clients.

Founded in 2009
Norwich, New York, USA
22 employees (11 in marketing)
0% recommend to a friend

Salaries

Posted range

$18/hr – $20/hr

Taken straight from the job posting.

See all New Media Retailer salaries

Marketing Team

Marketing Team Size
10 (45% of company)

Traffic Signals

Monthly Visitors
5K
Traffic Source Mix
Search
27.3%
Direct
49.3%
Referral
6.2%
Social
15.7%
Paid
1.3%

Headcount Trend

Current headcount: ~22
New Media Retailer logo

Marketing Specialist

New Media Retailer · Norwich, NY · Hybrid