Responsibilities

• Ability to communicate effectively with patrons and other departments professionally.
• Assist with day-to-day operations of the marketing booths and promotions/events.
• Perform duties to ensure all incentive packages, coupons and controlled forms are accurately counted, issued and reconciled on a daily basis, when required, in accordance with policies and procedures.
• Responsible for all bus and promotional paperwork, reconciliation done so correctly adhering to departmental and Income Audit Procedures.
• Maintain assigned files and record keeping ensuring accuracy and integrity of database information to achieve the highest level of guest service for the casino customer.
• Organize and run current promotional events when called upon to do so.
• Oversee and implement all phases of busses coming into the property.
• Perform assigned duties under frequent time pressure in an interruptive environment.
• Assist with direct mailing to include updating customer account information and questions, proofreading and related duties.
• Interact with all casino related departments to coordinate group activities.

Requirements

• Must be 18 years of age or older upon employment.
• High school diploma or its equivalency required.
• Three (3) years previous customer service experience required. Marketing gaming experience preferred.
• Prior supervisory experience preferred.
• Management / Leadership Proficiency required.
• Accounting & computer competency.
• Previous telemarketing experience preferred.
• Must possess excellent communication skills.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.

Preferred

• Marketing gaming experience preferred.
• Prior supervisory experience preferred.
• Previous telemarketing experience preferred.