Marketing Services Shift Mgr at Seneca Gaming Corporation | Niagara Falls, NY

Seneca Gaming Corporation

Marketing Services Shift Mgr

Niagara Falls, NY (On-site)

Salary Not AvailableSenior Level1+ years expFull time

Posted 3 months ago

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Job Summary

Lead a front-line casino hospitality team with scheduling, coaching, and reservations duties; requires 18+, HS diploma, and 1+ year supervisory or related hospitality/ reservations experience.

Must-have: 1 year supervisory or related hospitality/reservations experience.
Standout: 24-hour scheduling needs and cross-department coordination.
Note: Hours are determined by a 24-hour schedule.

Job Description

Responsibilities

Supervise and assist in the day-to-day operations of the departments.
Ensure all staff members comply with established company and departmental policies and procedures. Discipline as necessary.
Assure the proper execution of customer service and job tasks based on established standards in a given shift. Address performance through coaching, counseling or discipline steps.
Responsible for the input of Group Sales reservations and room block maintenance.
Ensure effective communication of all company and job/service/employee related information to staff and superiors.
Conduct and assist in the training and orientation of all new and existing Representatives.
Schedule all representatives to meet business demands.
Assign and review work projects.
Conduct interviews as deemed appropriate.
Monitor calls for performance evaluation; conduct follow up discussions with employees.

Requirements

Must be 18 years of age or older upon employment.
High School Diploma or equivalent required.
One (1) year supervisory experience preferred.
Minimum of one (1) year hospitality and/or hotel/casino reservations/customer service experience required.
Scheduling flexibility and dependability required.
Excellent quantifiable customer service skills and dependability required.
Ability to operate a personal computer and analyze data.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.

Seneca Gaming Corporation

Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations. The company operates world-class facilities offering more than 6,000 slot machines, 140 table games, 1,000 hotel rooms, a championship golf course and other related amenities.Established by the Seneca Nation of Indians in August of 2002, Seneca Gaming Corporation is the umbrella company of three incredible gaming and resort destinations, and an award-winning golf course. With our wide array of services and amenities, there are literally hundreds of exciting opportunities to grow your career with us. From Table Games Dealers to Culinary Professionals, Advertising and Marketing experts to Hospitality and Spa, there’s a role for everyone! And with guests from all over the world, no two days are ever alike! You’ll never be bored here – that’s why we like to think we have The Best 8 Hours around.View a FULL LIST of current career opportunities: thebest8hours.com

Founded in 2002

Niagara Falls, New York, USA

923 employees (113 in marketing)

www.SenecaCasinos.com