Responsibilities

• Identify and resolve service issues relating to referring physicians, their staff and patients.
• Provide turnkey services to referring physician offices by acting as liaison between operations management, corporate management and billing departments, to ensure timely turnaround of service issues and/or concerns.
• Keep sales, operations and radiologists updated on account issues and resolution (status).
• Maintain special assignment accounts as directed by Operations.
• Assist the VP of Business Development to coordinate effective office visits.
• Educate referring and new offices on enhancements, new studies, and advances—essentially target market.
• Increase referral percentages/volume and word of mouth.
• Increase referral percentages/volume from currently non-referring offices.
• Maintain image in the community as cutting-edge experts.
• Bring our level of service to the offices.
• Effectively manage territory

Requirements

• Strong written and verbal communications skills
• Professional customer service skills
• Good overall clerical skills
• Must be detail oriented and organized
• Must be able to interact effectively and professionally with doctors, referring doctors, patients, vendors, peers, staff and management
• Should possess current California driver's license and good driving record

Preferred

• 1 year experience in healthcare (preferred)
• Knowledge of preparing, and interpreting spreadsheets and reports (preferred)
• Managed care contracting experience is highly desirable
• Good selling skills is highly desirable
• Bilingual is a PLUS!