Responsibilities

• LMA (Lead, Manage, Accountability): Lead, manage, and hold assigned outreach and marketing activities accountable.
• Establish departmental goals, priorities, and performance expectations that support organizational service, growth, and accountability.
• Track outreach initiatives, projects, and key performance indicators with integrity, accuracy, and transparency.
• Ensure alignment between outreach activities and organizational goals while taking ownership of outcomes and follow-through.
• Participate in EOS processes, including Rocks, scorecards, and L10 meetings, demonstrating awareness, collaboration, and resilience in problem-solving.
• Referral Relations: Develop and maintain relationships with referral partners and community stakeholders.
• Conduct regular outreach and follow-up with active referral sources in a manner that reflects service, professionalism, and respect.
• Re-engage inactive referral partners with awareness, empathy, and a solutions-focused approach to renewed collaboration.
• Maintain a structured outreach system to track interactions, follow-up activities, and relationship status with integrity and accountability.
• Serve as a primary point of contact for referral partner inquiries and relationship-building activities, demonstrating ownership and responsiveness.

Requirements

• - Bachelor's degree in Marketing, Communications, Public Relations, Human Services, Business, or related field; or equivalent experience.
• - Minimum of 3 years of experience in outreach, community relations, healthcare marketing, communications, relationship management, or a related field.
• - Exceptional interpersonal and communication skills.
• - Demonstrated ability to build and maintain professional relationships.
• - Strong organizational and project management skills.
• - Ability to work independently and manage multiple priorities.

Preferred

• - Preferred: Experience in behavioral health, healthcare, nonprofit, or human services environments.
• - Preferred: Experience working with referral networks, community partners, or healthcare systems.
• - Preferred: Familiarity with CRM systems, outreach tracking tools, and reporting.
• - Preferred: Experience with public speaking, presentations, and community engagement activities.

Benefits

• - Medical, dental, and vision coverage
• - Long-term disability insurance
• - Employer-paid life insurance
• - Generous 401(k) match with immediate vesting
• - Paid time off
• - Flexible hours