Marketing Manager / E-Commerce Oversight

Philadelphia, PA (On-site)

Salary Not AvailableMid Level3+ years expFull time

Posted 3 months ago

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Job Summary

Drive luxury hospitality marketing and eCommerce with brand integrity and revenue focus.

  • Own annual marketing plan and cross-channel campaigns.
  • Must-have: 3–5 years in luxury hospitality marketing with digital & Accor familiarity.
  • Standout: Integrated campaigns and AI-driven personalization.

Job Description

Responsibilities

  • Lead the development and execution of the annual marketing plan aligned with business objectives, brand standards, and market opportunities.
  • Ensure consistent and elevated brand positioning across all touchpoints, reflecting Sofitel’s luxury identity and “art de vivre.”
  • Drive storytelling and marketing initiatives, including content creation, partnerships, and experiential activations.
  • Support eCommerce strategy across direct channels (ALL.com, brand website) and indirect channels (OTAs, third-party platforms) in close collaboration with Revenue Management.
  • Optimize digital performance through SEO/SEM, paid media, metasearch, and conversion strategies.
  • Monitor and analyze website performance, booking trends, and digital KPIs to drive revenue growth.
  • Ensure rate parity, content accuracy, and visual excellence across all distribution channels.
  • Plan, execute, and measure integrated marketing campaigns (rooms, F&B, events, suites, seasonal activations).
  • Oversee social media strategy, content calendars, and community engagement.
  • Manage content creation including photography, video, copywriting, and brand storytelling.

Requirements

  • Bachelor’s degree in Marketing, Business, Hospitality, or related field.
  • Minimum 3–5 years of marketing experience in luxury hospitality or a similar high-end environment.
  • Strong understanding of digital marketing and eCommerce, including direct and indirect distribution channels.
  • Experience with SEO/SEM, paid media, social media strategy, and content marketing.
  • Analytical mindset with the ability to interpret data and translate insights into actionable strategies.
  • Excellent communication, creativity, and project management skills.
  • Strong collaboration skills with the ability to work cross-functionally within a commercial team.
  • Experience working with global brands and adhering to brand standards is preferred.
  • Familiarity with Accor systems, CRM tools, and digital platforms is a plus.
  • Positive, proactive, and entrepreneurial mindset with a passion for luxury hospitality.

Preferred

  • Familiarity with Accor systems, CRM tools, and digital platforms is a plus.
  • Positive, proactive, and entrepreneurial mindset with a passion for luxury hospitality.

Marketing Team

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