Marketing Demo Engineer

Responsibilities

• Support planning & execution of all demo-related marketing activities, including all project preparation and execution.
• Serve as primary robot operators and technical support for a wide array of high-profile marketing projects, including VIP demonstrations, client-facing brand activations, trade shows, onstage speaking engagements, and other similar events.
• Work closely with product management, field application engineering, and other technical teams to incorporate latest technical developments into our demo robots and identify areas to add new features and system improvements.
• Complete formal & informal training on all necessary technical skills, including but not limited to: robot operations, basic maintenance & repair, specialty communications systems, control interfaces, and any necessary specialty software systems.
• Perform advanced troubleshooting and root cause analysis, identifying and solving systemic product issues, and collaborating with engineering for long-term improvements.
• Rapidly identify system roadblocks, isolate the root cause, and move a solution forward to keep our timelines on track.
• Assist team leader and animation staff in interpreting and shaping creative communications, storyboards, sim-to-real animations, or similar project requests.
• Maintain excellent communication between internal teams and with external clients and partners.
• Continuously build your skills as an excellent robot operator who is comfortable operating in a wide variety of real-world scenarios.

Requirements

• BS in an engineering or marketing-related discipline, or equivalent work experience in brand activations or entertainment industry
• Minimum 3 years experience working in fast paced creative environments and/or technology integration roles
• Experience with schedule development, dependencies, and contingency planning
• Willingness to learn or ability to contribute to interdisciplinary technical assignments
• Experience using various configuration management systems, ticket systems, and schedule tracking systems (JIRA, Smartsheets, Salesforce, etc.)
• Exceptional communication skills with the ability to present complex technical concepts to diverse audiences, including senior executives, engineering teams, and non-technical stakeholders
• Ability to adapt to project challenges in a fast paced, quickly changing environment
• Willingness to work sometimes strange and inconsistent hours

Preferred

• Project exposure in the fields of robotic systems, theme parks, stage shows, sim-to-real animations or similar
• A strong track record of collaborating with clients and delivering on client-facing projects
• Experience with event planning, trade show execution, and/or media & customer tours
• Familiarity with creative concept design, stage productions, or similar entertainment industry work
• Comfort with processes and goals that are not always formalized in writing
• Experience navigating projects involving celebrities, business executives, politicians, or similar high-profile audiences
• Technical proficiency with any of the following: Linux operating systems, networking & security protocols, PLCs, AutoCAD or similar applications, or knowledge of Python, C++, Typescript, Kotlin, or similar languages, with a focus on integrations using robotics APIs/SDKs
• Experience with CAD modeling or 3D printing
• Familiarity with electrical concepts (wattage, amps volts, circuits) or basic IP networking concepts

Benefits

• medical
• dental
• vision
• 401(k)
• paid time off
• annual bonus structure