Marketing & Customer Service Specialist at Linglong Tire | USA

Linglong Tire

Marketing & Customer Service Specialist

USA (On-site)

Salary Not AvailableMid LevelFull time

Posted 7 weeks ago

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Job Summary

Turn market and customer signals into a growth engine for North America fleet business by owning market tracking, regional analysis, and end-to-end customer engagement from prospecting to deal closure.

Market/Regional Ownership: Own in-depth market tracking and NA-first regional insights to surface growth and risk signals.
Lead and Retention Ownership: Manage end-to-end lead flow and deepen relationships with fleets through differentiated retention playbooks.
Field Validation to Sales: Lead field research, product validation, and cross‑functional alignment to translate tests into sales moves.

Job Description

Responsibilities

Deep Market Tracking: Conduct in-depth analysis of market trends, competitive dynamics, and customer demand across the U.S. and Canada.
Regional Focus: Analyze fleet market segments through a North America-first lens within the broader regional framework.
Strategic Decision Support: Provide data-driven insights and systematic research to identify growth opportunities and quantify risks for product planning and resource allocation.
Target Decomposition: Scientifically break down sales targets by factory, customer, and product category to ensure achievement of sales volume and price attainment goals.
New Customer Acquisition: Treat new customer development as the primary core task, actively seeking potential fleet customers through multiple channels.
End-to-End Lead Management: Lead the entire process from initial contact and demand exploration to brand/tread customization and final business negotiations.
Relationship Deepening: Implement systematic classification management for existing customers to formulate differentiated retention and deep marketing plans.
Field Research: Research competitor products and marketing policies while tracking and researching the company’s own product road tests and market feedback.
Technical Improvement: Develop product improvement and enhancement plans based on road test research findings to help increase sales.
Validation: Lead technical validation processes for new brands and tread pattern solutions for potential customers.

Requirements

Analytical Ability: Strong capability to interpret complex data and apply insights to commercial decision-making.
Communication: Excellent communication skills with a customer-centric mindset and the ability to collaborate in a global environment.
Travel Requirement: Must be able to conduct business travel more than 70% of the time.
Self-Motivation: Highly organized and committed to supporting business objectives in a fast-paced environment.
Must have tire experience.

Linglong Tire

Founded in 1975, Shandong Linglong Tyre Co., Ltd. is a specialized and large-scale technology-oriented tire manufacturer with leading products like high performance passenger car radial (PCR) tires, light truck radial (LTR) tires, tens of thousands of all-steel radial truck and bus radial (TBR) tire specifications.Shandong Linglong Tyre Co., Ltd. is a Chinese leading tire manufacturing enterprise, which has established manufacturing bases in Zhaoyuan, Dezhou, Liuzhou, Jingmen, Changchun, Thailand, and Serbia. Furthermore, Linglong has R&D centers in Zhaoyuan, Yantai, Jinan, Beijing, Shanghai and North America and testing office in Europe to develop the cutting-edge technology. Linglong’s products are sold to 173 countries and are well accepted by nearly 100 manufacturing bases of global OEMs with stable and reliable quality, which has entered the global supplier system of world-class automakers.To learn more, visit https://en.linglong.cn/

Founded in 1975

CHN

229 employees (20 in marketing)

en.linglong.cn