Responsibilities

• Respond professionally and promptly to customer inquiries via phone and email.
• Manage customer service requests, including order inquiries, replacement parts, returns, and follow-up communication.
• Coordinate replacement part fulfillment and ensure accurate documentation and recordkeeping.
• Maintain organized customer records and assist with customer service reporting and trend analysis.
• Work closely with internal teams to ensure customers receive timely and accurate information.
• Help identify opportunities to improve customer satisfaction and the overall customer experience.
• Assist with creating and updating marketing materials, sales sheets, presentations, and promotional content.
• Update product information, website content, FAQs, product descriptions, and digital listings.
• Support social media content planning, scheduling, and basic performance tracking.
• Proofread marketing and product content for accuracy, clarity, and brand consistency.

Requirements

• Strong customer service mindset with a genuine desire to help customers and solve problems.
• Advanced Microsoft Excel skills, including data analysis, reporting, and PivotTables; proficient in Microsoft Word and PowerPoint.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable learning and using AI-powered tools to improve productivity, communication, research, and content creation.

Preferred

• Experience using Microsoft Copilot, ChatGPT, Gemini, Claude, or similar AI tools is preferred.
• Experience in customer service, ecommerce, marketing support, administrative support, or related fields preferred.
• Experience with Canva, Photoshop, Illustrator, Shopify, Wix, Amazon Seller Central, or similar platforms is a plus.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance