Responsibilities

• Responsible planning and execution of promotions and special events; coordination of contracts and riders for entertainment; coordination and execution audio visual needs for entertainment; media coordination and scheduling; social media planning and postings; scheduling and proofing email, mail and marketing materials; plan and participate in public relations activities; assist in purchasing of marketing supplies; tracking of expenses and budgets.
• Provide exceptional customer service to all internal and external customers.
• Coordinates details of casino promotions and giveaways including obtaining prizes, setting up kiosk and Konami builds, writing rules, creating promotional displays and facilitating drawings.
• Coordinates details of special events and concerts including reviewing contracts, obtaining and purchasing event/rider needs, setup ticket sales and offers through Showare, creating event timelines and distributing to all departments, and works the events to ensure smooth implementation from setup to tear down.
• Creates engaging social media calendars and content used to promote company goals and initiatives.
• Monitors and responds to reviews and online questions and comments.
• Proofs website content and all forms of marketing and public relations content.
• Schedules internal and external advertising using on property marketing technology, puts up posters and displays and monitors all on property advertising and messaging to ensure messaging is correct and current.
• Collaborates with other departments to create social media content, videos and plan special events/concerts/promotions.
• Represent the company with a professional demeanor on and off property.
• Must be available to work days, nights, weekends and holidays as needed.
• Attends all company required training.
• Complies with Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
• Must be able to obtain an Iowa Racing and Gaming Commission license and obtain proper certifications.
• Meets company attendance requirements.
• Assists various departments throughout the Resort as needed.
• Resolves customer complaints and questions regarding promotions, events, direct mail, etc.
• Research and document competitor promotions.
• Track complimentary offerings issued for social, text and eclub giveaways.
• Promote guests’ use of Resort Club cards by explaining club benefits and having cards made for players.

Requirements

• Must be a self-starter.
• Must have phone skills, computer skills, proofing and writing skills.
• Must provide exceptional customer service to all internal and external guests.
• Marketing, Public Relations or Journalism Degree a plus.
• Must be organized
• Strong computer skills including working with spreadsheets. Proficient in Excel, Word, and knowledge of any Casino Management System a plus.
• Ability to multi-task and have exceptional organizational skills to meet deadlines.
• Excellent customer service skills.
• Ability to maintain a positive attitude towards customers, co-workers and other department staff.
• High attention to detail and accuracy.
• High level organizational skills and ability to adapt quickly to changing priorities.
• Ability to work a varying schedule to reflect business needs.

Preferred

• Marketing, Public Relations or Journalism Degree a plus.
• knowledge of any Casino Management System a plus.