Responsibilities

• Manage and support client tickets and support requests efficiently
• Assist in maintaining and improving the donation form ecosystem, including webpage updates and technical issue resolution
• Create, test, and optimize email HTML templates, landing pages, lead generation forms, and surveys
• Identify workflow inefficiencies and develop solutions to streamline processes
• Support the adoption and training of new marketing technologies within the team
• Coordinate cross-functional communication, providing campaign updates and performance insights
• Support email list management, ensuring data accuracy and compliance with industry standards
• Design and implement reporting frameworks to monitor campaign effectiveness
• Promote an inclusive and supportive work culture, modeling these values across the organization

Requirements

• Bachelor's Degree or equivalent work experience preferred
• Experience in customer support or success roles, preferably within a ticketing system
• Strong written and verbal communication skills
• Experience with CRM systems, especially Salesforce, and integration with marketing automation platforms (preferred)
• Familiarity with HTML and CSS, with an interest in developing technical skills
• Knowledge of digital marketing analytics, reporting, and data-driven decision-making
• Exceptional organizational, time-management, and prioritization skills
• Ability to handle multiple projects in a fast-paced environment
• Collaborative mindset with high emotional intelligence and adaptability
• Experience working on cross-functional marketing or digital project teams (preferred)
• Non-profit or fundraising experience is a plus but not mandatory

Preferred

• Salesforce and integration with marketing automation platforms (preferred)
• Experience working on cross-functional marketing or digital project teams (preferred)
• Non-profit or fundraising experience is a plus

Benefits

• Comprehensive health insurance plans
• Retirement savings options
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements
• Inclusive workplace culture