Responsibilities

• Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat.
• Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.
• Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services.
• Research and provide competitive analysis.
• Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information.
• Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge and resolve internal and external customer issues, providing a world class client experience.
• Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field or Equivalent combination of education and relevant professional experience.
• Ability to work onsite at the Create Centre in Cartersville, GA a minimum of four days per week.
• Excellent computer skills
• Excellent verbal and written communication skills
• Basic graphic design skills
• Communicate Effectively
• Initiate Action
• Learn & Apply
• Collaborate
• Build Customer Satisfaction

Preferred

• Marketing, communications, customer service, project coordination, or sales support experience
• Experience working in fast-paced, customer-facing environments
• Experience with CRM systems such as Salesforce
• Experience using Adobe Creative Suite, Canva, or similar design tools
• Flooring, building products, architecture, design, or construction industry experience
• Experience managing phone, email, and chat-based customer interactions.

Benefits

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Paid Time Off
• Parental Leave
• 401K and Retirement Plans
• Product discounts for employees
• Adoption assistance