Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.
• Exhibits a friendly, helpful, and courteous manner when dealing with guests and fellow team members.
• Advocates for the adoption and usage of the PENN Play app and other PENN products by consistently notifying guests of its benefits and value.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation, thus achieving quarterly goals set by management.
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.
• Develops and maintains technical skills to maximize use of patron data systems.
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Helps the Marketing Manager as needed.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.

Requirements

• Must be at least 21 years of age.
• Associate's degree (AA.) or equivalent from two-year College or technical school preferred.
• Minimum of one year Casino Guest Service experience; or equivalent combination of experience and education preferred.
• Must have moderate to high level computer skills, including experience with the Microsoft Office Suite of products.
• Must have the ability to write reports and business correspondence.
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Must be flexible and willing to work any shift.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being.
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.