Responsibilities

• Online Review Management: Monitor and respond to community online reviews and social comments, ensuring a 100% response rate in partnership with community teams and the Internal Communications team
• Track and report on review monthly performance, highlighting key trends
• Support updates to standard response language to ensure relevance and consistency
• Social Media Management: Execute social media content across platforms (Facebook, LinkedIn, Instagram, TikTok as applicable) through our social media management platform
• Evaluate and schedule all corporate content social media posts, working with internal team members and agency partners
• Ensure timely posting of all content, including real-time or trending posts when appropriate
• Monitor and respond to comments and messages, escalating when needed
• Review community social media content to ensure alignment with brand standards
• Support community teams with social media best practices and platform usage
• Assist with paid boosts and basic performance tracking

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 1–3 years of experience in marketing, social media, or related field (internships included)
• Familiarity with social media platforms (Facebook, LinkedIn, Instagram, TikTok)
• Experience with marketing tools (e.g., HubSpot, social media management tools, WordPress) is a plus
• Strong writing, editing, and communication skills
• Detail-oriented with strong organizational skills

Preferred

• Experience with marketing tools (e.g., HubSpot, social media management tools, WordPress) is a plus

Benefits

• 10 paid holidays plus 1 floating holiday
• Vacation and Health & Wellness Paid Time Off
• Tuition Reimbursement
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
• 401K Retirement Plan with Company Match
• Long Term Care Insurance
• Company-provided Life Insurance & Long-Term Disability