Own end-to-end resident onboarding and ongoing relationship management across move-ins, family communication, and care-staff coordination to drive satisfaction and smooth transitions.

• Responsibilities: Cover phone calls, and answer inquiries.
• Support all tours throughout the week and weekend shifts.
• Assist with implementation of “Welcome Home” Dinners for new residents for all communities.
• Assist with sales follow-up, and lead management.
• Build and maintain positive relationships with residents, families and team members.
• Conduct one on one welcome visits with new residents during the first few weeks of move-in.
• Maintain ongoing touch points with residents to support resident satisfaction.
• Contact family members following move-in to ensure a positive transition and address concerns
• Serve as a liaison and communication resource between residents, families, care staff, and or questions.
• Support care staff by communicating resident preferences, concerns and adjustments requests.

Requirements

• High school diploma or general education degree (G.E.D) required
• College degree preferred
• This position requires the ability to drive personal vehicle without WA State license restrictions

Preferred

• College degree preferred.

Benefits

• Medical Insurance offered by Kaiser Permanente
• Dental and Vision Insurance offered by Lincoln Financial
• Employee Assistance Program
• 401(k) Retirement Savings (after 6 months & 1,000 hours)
• Paid Time Off (PTO) beginning at 0.025 hours earned per hour worked
• 8 Paid Holidays Per Year
• A chef-prepared meal each shift
• Opportunities for career growth, learning & development; including paid CEU’s
• Meaningful and fulfilling service to our seniors residents’
• A personal family-owned and run business that respects and appreciates you and your contributions!