Responsibilities

• Ensure accurate and timely execution of marketing and transactional communications through vendor management and print production support
• Meet workflow deadlines, compliance requirements, client expectations, SLAs, and overall program goals for assigned products
• Maintain effective communication with business partners, vendors, and team members to manage workflow expectations and deliver on commitments
• Identify risks and implement solutions to minimize impact
• Develop and maintain workflow documentation and reporting
• Assist with resource planning and monitor daily activities for assigned programs / products
• Create and execute clear plans for program delivery, adjusting as needed to ensure success and mitigate risk
• Collaborate with team members and analysts to maintain accurate metrics and reporting, including distribution of program details
• Support training initiatives and related documentation as required
• Perform other duties as assigned

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 4+ years of project and / OR account management experience
• 2+ years of experience with supporting mailroom operations, print production, document processing, OR fulfillment services
• Intermediate proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
• Ability to travel up to 10% of the time (Domestic)
• Ability to work any of our full time (40 hours / week), shift schedules during our normal business hours of 8:00 am - 5:00 pm CST from Monday - Friday

Preferred

• Healthcare industry and / OR UnitedHealth Group experience
• Experience with managing financial requests and associated inputs (cost-benefit analysis, business case development)
• Problem-solving skills and ability to achieve desired outcomes
• Presentation, time management, organizational, and prioritization skills
• Ability to thrive in ambiguous situations

Benefits

• comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)