Responsibilities

• Content Development & Execution - Write a variety content to support communications, marketing efforts and an enhanced member experience for the FHLBNY, including email and website copy, product launches, strategic efforts and other marketing materials.
• Content Development & Execution - Create, align, and coordinate content for marketing, sales, and all Bank member-facing departments to provide a consistent brand voice and member experience.
• Content Development & Execution - Break down technical, program, IT/Systems Launches, and relevant financial information into digestible and easy-to-understand communications or slides.
• Content Development & Execution - Stage approved email communications within Eloqua as needed and ensure accuracy, consistency, and alignment with approved messaging across all communication channels (digital, web, print, email, 1Link, etc.).
• Content Development & Execution - Work with Sales team to create timely content for our Financial Library and our Engage email library.
• Content Development & Execution - Support member feedback, forms and survey initiatives, including content review, formatting, and interactive enhancements to improve usability and member experience.
• Communication Planning & Coordination - Act as a communication liaison between marketing, sales, and other member-facing departments by gathering information, managing stakeholder input, coordinating approvals, and supporting communication planning efforts.
• Communication Planning & Coordination - Manage coordination and quality assurance and launch readiness of marketing campaigns and communications in a timely and error-free manner.
• Communication Planning & Coordination - Maintain audience data and segments, distribution lists, communication approvals, and campaign documentation.
• Communication Planning & Coordination - Ensure that all communications align with policies, procedures, and regulations to maintain transparency and mitigate risks.

Requirements

• 4+ years’ experience in a communications or marketing role with a focus on writing and managing content for various channels and proven knowledge of communications and marketing ethics and best practices for B2B Marketing.
• Bachelor’s degree in marketing, Communications, Business or a related field. Experience in financial services, digital communications, member engagement, or content strategy is a plus.

Preferred

• Experience with project management tools (Monday.com, Jira) is a plus.
• Experience with Microsoft Office Suite and Adobe Acrobat and capable of managing review and editing processes within the application.
• Experience coordinating communication approvals, managing content calendars, and supporting cross-functional projects.
• Experience with marketing automation platforms, customer relationship management (CRM) systems, and survey tools. Experience with Oracle Eloqua and Oracle CX Sales is preferred.