Responsibilities

• Establishes and manages governance processes that ensure Marcom work is aligned to organizational priorities.
• Defines and operationalizes clear prioritization frameworks to guide decision-making across competing requests.
• Partners with Marcom and organizational leadership to evaluate tradeoffs, capacity constraints, and strategic alignment.
• Facilitates regular prioritization reviews to ensure resources are focused on the highest-impact initiatives.
• Ensures transparency in how work is approved, sequenced, and resourced across the marketing function
• Develops and maintains standardized workflows for marketing projects.
• Monitors team capacity and workload across Marcom functions. Aligns demand with available resources, particularly for creative services.
• Develops Smartsheet dashboards and reporting for leadership visibility. Manages marketing technology platforms and tools.
• Ensures tools are effectively utilized and integrated into workflows.
• Recommends and implements system improvements as needed.

Requirements

• Bachelor’s degree or equivalent training or relevant experience is preferred.
• Minimum six (6) years of experience in Marcom Operations or Project Management is required.
• Strong experience with process design and workflow management.
• Experience with marketing tools and project management platforms, specifically Smartsheet.
• Experience in nonprofit or mission-driven organizations preferred.
• Experience with creative production workflows (design, video, content) preferred.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation, per ESSC and/or program requirements.
• Must pass all required drug testing by ESSC.
• Proficiency in Microsoft Office Suite.
• Operational excellence and high attention to detail and accuracy.